Important: please note that these Ticket Terms of Sale govern the sale of tickets to:
England Matches, PCC Matches, Hundred Group Matches and/or ICC Matches (to the extent such tickets are available for purchase via this Ticket Service), which we sell to you on behalf of the relevant Ticket Seller as its agent; and
Hundred Final Matches (to the extent such tickets are available for purchase via this Ticket Service), which we sell to you on our own behalf.
1. DEFINITIONS
1.1. Capitalised terms used in these Ticket Terms of Sale will have the following meanings:
Cookies Notice means the cookies notice found here;
Contract has the meaning given in paragraph 2.3;
ECB, we, us and our means England and Wales Cricket Board Limited, a company incorporated in England and Wales under number 03251364 whose registered office is at Lord’s Ground, St John’s Wood, London NW8 8QZ;
England Match means a cricket match operated and controlled by us taking place in England and Wales, including any England Men’s and England Women’s International cricket match, but excluding any PCC Match, Hundred Group Match, Hundred Final Match or ICC Match;
England Ticket means any Ticket to an England Match allocated to us by a PCC and offered for purchase via this Ticket Service;
England Ticket Terms & Conditions means the terms and conditions applicable to the relevant England Ticket(s), including the ground/venue regulations, accessibility policy, refund policy and privacy policy applicable to that England Ticket, all as set out in the Ticket Terms and Information Hub;
Hundred Final Match means The Hundred eliminator match and/or The Hundred final match forming part of The Hundred competition taking place in England and Wales;
Hundred Final Ticket means any Ticket to a Hundred Final Match offered for purchase via this Ticket Service;
Hundred Group Match means a cricket match forming part of the group stages in The Hundred competition taking place in England and Wales (for the avoidance of doubt excluding the Hundred Final Matches);
Hundred Group Ticket means any Ticket to a Hundred Group Match allocated to us by a Hundred TeamCo and offered for purchase via this Ticket Service;
Hundred TeamCo means each team participating in The Hundred competition from time to time;
Hundred Ticket Terms & Conditions means the terms and conditions applicable to the relevant Hundred Group Ticket(s) and/or Hundred Final Ticket(s), including the ground/venue regulations, accessibility policy, refund policy and privacy policy applicable to that Hundred Group Ticket and/or Hundred Final Ticket, all as set out in the Ticket Terms and Information Hub;
ICC means the International Cricket Council, the international governing body for the sport of cricket;
ICC Match means a cricket match operated and/or controlled by, or on behalf of, the ICC taking place in England and Wales and featuring the England Men’s or England Women’s International cricket teams;
ICC Ticket means a Ticket to an ICC Match allocated to us by the ICC and offered for purchase via this Ticket Service;
ICC Ticket Terms & Conditions means the terms and conditions applicable to the relevant ICC Ticket(s), including the ground/venue regulations, accessibility policy, refund policy and privacy policy applicable to that ICC Ticket, all as set out in the Ticket Terms and Information Hub;
Match means an England Match, PCC Match, Hundred Match, Hundred Final Match or ICC Match (as applicable);
PCC means each Professional County Club competing in the top-tier cricket system in England and Wales governed by the ECB. For the purpose of these Ticket Terms of Sale, references to PCC shall, where applicable, be deemed to include Marylebone Cricket Club (MCC);
PCC Match means a cricket match featuring two PCCs and taking place in England and Wales, including any T20 Blast match, County Championship match or One Day Cup match;
PCC Ticket means a Ticket to a PCC Match allocated to us by a PCC and offered for purchase via this Ticket Service;
PCC Ticket Terms & Conditions means the terms and conditions applicable to the relevant PCC Ticket(s), including the ground/venue regulations, accessibility policy, refund policy and privacy policy applicable to that PCC Ticket, all as set out in the Ticket Terms and Information Hub;
Ticket means a ticket giving right of entry to a Match at a particular Venue in accordance with the details indicated thereon, for the purchaser and if applicable their guest(s);
Ticket Holder means a person who purchases, receives, holds and/or uses a Ticket (as applicable);
Ticket Seller means (in respect of each Hundred Final Ticket) the ECB, (in respect of each England Ticket and/or PCC Ticket) the relevant PCC, (in respect of each Hundred Group Ticket) the relevant Hundred TeamCo and (in respect of each ICC Ticket) the ICC;
Ticket Service means the website, platform, app, or other mechanism made publicly available by the ECB for the sale and purchase of Tickets for Matches;
Ticket Terms & Conditions means (in respect of each England Ticket) the England Ticket Terms & Conditions, (in respect of each PCC Ticket) the PCC Ticket Terms & Conditions, (in respect of each Hundred Group Ticket and/or Hundred Final Ticket) the Hundred Ticket Terms & Conditions and (in respect of each ICC Ticket) the ICC Ticket Terms & Conditions;
Ticket Terms and Information Hub means the Ticket Service page located here where the Ticket Terms & Conditions can be found;
Tickets Privacy Notice means the privacy notice that applies in respect of the personal data of Ticket Holders and can be found here;
Tickets Terms of Sale means these terms of sale, together with any amendments or updates to the same from time to time; and
Venue means the entire premises of a ground or stadium where a Match is scheduled to take place and to which a Ticket is required to gain access, including all entrance and exit gates as well as all other official installations and areas.
1.2. The terms “including”, “include”, “in particular”, “e.g.” or any similar expression will be construed as illustrative and will not limit the sense of the words, description, definition, phrase or term preceding those terms.
1.3. The headings used within these Ticket Terms of Sale are for reference purposes only and do not affect its interpretation. Paragraph references in these Ticket Terms of Sale are references to the paragraphs of these Ticket Terms of Sale.
2. GENERAL
2.1. The Ticket Service is an online ticket marketplace where you can purchase tickets to selected cricket matches taking place in England and Wales.
2.2. In respect of:
2.2.1. Tickets to Hundred Final Matches, we sell Tickets on our own behalf; and
2.2.2 Tickets to England Matches, PCC Matches, Hundred Group Matches and ICC Matches (to the extent such tickets are allocated to us by the PCCs, Hundred TeamCos and/or the ICC (as applicable) for purchase via the Ticket Services), we sell Tickets on behalf of the relevant Ticket Seller as its agent.
The number, type and price of Tickets varies on a Match-by-Match basis.
2.3. When you purchase a Ticket through the Ticket Service, you enter a contract (“Contract”) consisting of:
2.3.1. these Ticket Terms of Sale; and
2.3.2. the Ticket Terms & Conditions applying to that Ticket.
The relevant cancellation, postponement, rescheduling, refund and/or exchange polices applicable to such Ticket (which form part of the relevant Ticket Terms & Conditions) will be available on the Ticket Terms and Information Hub.
2.4. By purchasing one or more Tickets using the Ticket Service, you acknowledge that you have read, understood and agree to be bound by the terms and conditions of the relevant Contract. If you do not agree with the terms of the relevant Contract, or if you cannot comply with any of them, then you must not make a purchase.
2.5. In the event of any conflict between: (i) these Ticket Terms of Sale; and (ii) the Ticket Terms & Conditions applying to a Ticket, these Ticket Terms of Sale will prevail.
2.6. Details of how your personal data and that of Ticket Holders will be used and your and their rights in respect of it can be found in the Tickets Privacy Notice. You can also find the privacy policies of each Ticket Seller via the Ticket Terms and Information Hub.
3. YOUR USE OF THE TICKET SERVICE
3.1. To purchase a Ticket through the Ticket Service you will need to sign-in using the ECB’s Single Sign-On functionality. If you do not have an existing ECB Single Sign-On account, you will need to sign-up for one or if guest checkout is available, you will be able to complete your purchase as a temporary ‘guest’.
3.2. You are solely responsible for maintaining the security of your log-in details and for all activity that occurs in your name on the Ticket Service.
3.3. If you are making purchases on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity (and these Ticket Terms of Sale and references to "you" refer and apply to that company or other legal entity).
3.4. We reserve the right to terminate or disable your access to the Ticket Service and/or cancel any of your purchases and/or prohibit you from making orders using the Ticket Service in the future if:
3.4.1. any abusive or threatening behaviour is carried out by you or on your behalf in connection with the Ticket Service;
3.4.2. we suspect any fraudulent, unauthorised or illegal activity is carried out by you or on your behalf in connection with the Ticket Service;
3.4.3. you exceed or attempt to exceed any Ticket purchase limit introduced for a particular Match;
3.4.4. you have purchased any Ticket as a trader in the course of business and/or sought to re-sell or transfer your Tickets if prohibited by law or the applicable Ticket Terms & Conditions;
3.4.5. you are subject to a current banning order and/or prohibition preventing you from purchasing Tickets, due to a prior contravention of any Ticket Terms and Conditions and any other applicable laws or regulations;
3.4.6. we are ordered to do so by any legal or regulatory authority; and/or
3.4.7. you otherwise breach the terms of the relevant Contract.
3.5. Please refer to the Tickets Privacy Notice and Cookies Notice for more details on how we use and protect your personal data. If we are investigating your use of the Ticket Services, or if we are investigated ourselves, you agree to comply fully with our requests for information about you and your purchases.
3.6. You are not allowed to do any of the below activity:
3.6.1. use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with the Ticket Services or the security of the Ticket Service, or to strip, scrape, or mine data from the Ticket Service;
3.6.2. change, copy, disassemble, reverse compile or reverse engineer any part of the Ticket Service, or access the Ticket Service to build a similar or competitive site or service; or
3.6.3. use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use the Ticket Service or to obtain any Tickets or to copy content from pages of the Ticket Service.
4. PURCHASE OF TICKETS
4.1. All prices for Tickets offered for sale via the Ticket Service are inclusive of VAT and are broken down as follows:
4.1.1. the sale price of the Ticket (the “Ticket Price”); plus
4.1.2. a per-Ticket booking fee (the “Booking Fee”),
together the “Fees”.
4.2. The Booking Fee payable per Ticket is as follows:
4.2.1. a £1.20 Booking Fee per adult Ticket;
4.2.2. a £1.20 Booking Fee per accessibility companion Ticket;
4.2.3. a £0.60 Booking Fee per junior Ticket,
with the maximum Booking Fee payable per order being capped at £12.00. No Booking Fee is payable in respect of infant/U2 Tickets.
4.3. You are unable to purchase a Ticket for under 16s without purchasing an adult Ticket.
4.4. You are unable to book an accessibility companion ticket without purchasing an accessibility ticket.
4.5. When you purchase a Ticket, the name of our account: ‘ECB CL Tickets’ should be shown on your bank or card issuer statement.
4.6.Any refunds of the Ticket Price and the Booking Fee payable on each Ticket will be dealt with in accordance with the Ticket Terms & Conditions that apply to the relevant Ticket.
4.7. All prices on the Ticket Service are displayed in the currency that they will be charged in, and we accept no responsibility or liability for additional charges you may be subject to by your credit or debit card provider, or any currency exchange rate fluctuations, which are entirely at your risk.
4.8. All purchases are subject to credit or debit card verification (if applicable), other security checks, and collection of payment by us. Your order may be cancelled if it has not passed the verification process or if payment is not received in full. If your payment is not received in full for any reason, we reserve the right to cancel and refund monies paid for any purchase for which a purchase confirmation has been sent.
4.9. We may offer the option for you to purchase ticket protection insurance from a third party insurance provider. If we do offer such an option, and you decide to purchase such ticket protection insurance, you acknowledge that the purchase of any such ticket protection insurance is subject to the terms and conditions of the relevant insurance provider and the Ticket Seller(s) will have no liability in respect of the purchase of such protection insurance by you. If you purchase such protection insurance, any queries regarding coverage, cancellations, amendments or booking errors in respect of such protection insurance must be directed to the relevant insurance provider.
5. DELIVERY OF TICKETS
5.1. Tickets will be issued to you prior to the applicable Match by the relevant Ticket Seller (as applicable). The relevant Ticket Seller (as applicable) will contact you directly with instructions on how to access your tickets in advance of the applicable Match.
5.2. We will not be liable for and you will not be entitled to any refund where, delivery fails as a result of your failure to provide correct and complete delivery information and/or your failure to download Tickets.
6. EVENT CANCELLATION & POSTPONEMENT
If a Match is cancelled or postponed, your right to receive a full or partial refund for your Ticket will be set out in the relevant Ticket Terms & Conditions.
7. WARRANTIES
7.1. By purchasing a Ticket on the Ticket Service you are confirming that:
7.1.1. the information that you submit to us in relation to your use of the Ticket Service and your purchase is true, accurate and complete and you will not use any false information, including contact information;
7.1.2. the card used to make payment is in your name or that you are authorised to make payment for the Tickets using the selected payment method; and
7.1.3. in using the Ticket Service, you will comply with the terms of the relevant Contract and all applicable laws and regulations.
8. INTELLECTUAL PROPERTY
8.1. You agree that as between you and us, the ECB, our suppliers, and our licensors own all rights, title, and interest in the Ticket Services and all content, data, designs, images, photographs, software, and source code available or discoverable on the Ticket Service ("Ticket Service Content").
8.2. You agree that you have no right or title in or to: (i) the ECB Ticket Service Content or the ECB's trademarks, service marks, and logos (the "ECB Marks"); and (ii) the trademarks, service marks, and logos of the other Ticket Sellers displayed on and/or as part of the Ticket Services (together, with the ECB Marks, the "Marks"). You agree that the Ticket Service Content and the Marks are the property of ECB and/or the other Ticket Sellers (as applicable). The Marks and the Ticket Service Content are protected by copyright, trademark and other intellectual property laws throughout the world and must not be used in any way without our express written consent. You will not remove, alter, or obscure any Mark, copyright notice, or other proprietary marking contained on or in the Ticket Service. All goodwill generated from the use of the Marks will inure solely to our benefit.
9. LIABILITY
9.1. Subject to paragraph 9.3, we (including our affiliates, parent undertakings, subsidiaries, and their respective officers, directors, employees, agents, legal representatives and sub-contractors) and our relevant Ticket Sellers, will not be liable for:
9.1.1. any indirect or consequential losses;
9.1.2. any loss of profits, revenue, earnings, goodwill or reputation;
9.1.3. any loss of enjoyment or opportunity, or for distress;
9.1.4. any internet connection errors experienced while using the Ticket Services;
9.1.5. any loss or damage sustained to your property or belongings, or those of any guests under your Ticket purchases, attending any Match;
9.1.6. any travel, accommodation, hospitality and other costs and expenses incurred by you relating to a Match; or
9.1.7. any exemplary, special or punitive damages,
arising directly or indirectly from your use of the Ticket Service, and/or any purchases made under these Ticket Terms of Sale.
9.2. Subject to paragraph 9.1 and 9.3, our and any relevant Ticket Seller’s total liability to you in connection with a Match (including, but not limited to, for any cancellation, rescheduling or alteration of a Match) and any Ticket(s) you have purchased, will be limited to the Ticket Price paid by you for the Ticket(s).
9.3. Nothing in these Ticket Terms of Sale seek to exclude or limit our or any Ticket Seller’s liability for death or personal injury caused by our or any Ticket Seller’s negligence, fraud or other type of liability which cannot by law be excluded or limited.
9.4. We will not be liable to you for failure to perform any of our obligations under any Contract to the extent that the failure is caused by a force majeure event (meaning any cause beyond our reasonable control including without limitation, acts of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments). This paragraph does not affect any right of refund you may have under the relevant Ticket Terms & Conditions.
9.5. Where you are purchasing Tickets as a consumer, nothing in these Ticket Terms of Sale affect your statutory rights as a consumer.
10. MISCELLANEOUS
10.1. If we delay or fail to enforce any of the provisions of these Ticket Terms of Sale, it will not mean that we have waived our right to do so.
10.2. We will be entitled to assign our rights and obligations under these Ticket Terms of Sale.
10.3. Nothing contained within these Ticket Terms of Sale and no action taken by you or us pursuant to these Ticket Terms of Sale will create, or be deemed to create, a partnership, joint venture, or establish a relationship of principal and agent.
10.4. We reserve the right to make amendments to these Ticket Terms of Sale from time to time at our sole discretion and without notice. A full copy of the latest version of the Ticket Terms of Sale (as amended, if appropriate) will be available on the Ticket Service.
10.5. Each of the provisions set out in these Ticket Terms of Sale will be severally enforceable. Notwithstanding that the whole or any part of any provision(s) of these Ticket Terms of Sale may be declared void, ineffective or unenforceable in any respect by any competent court in any jurisdiction, the provision(s) in question (or part thereof, as the case may be) will be severed to the extent necessary and the other provision(s) of these Ticket Terms of Sale and the remainder of the provision(s) in question (as applicable) will continue in full force and effect.
10.6. These Ticket Terms of Sale and any dispute or claim arising out of or in connection with these Ticket Terms of Sale (including, without limitation, any dispute or claim relating to non-contractual obligations) will be governed by and interpreted in accordance with English law and any dispute (including, without limitation, any non-contractual dispute or claim) arising from or in connection with these Ticket Terms of Sale will be submitted to the non-exclusive jurisdiction of the English courts.
10.7. If you have any queries in respect of your Tickets, please refer to the FAQs section of the Ticket Service. If your query is not addressed via the FAQs, please contact the Customer Support team by submitting the form provided within the FAQs section of the Ticket Service or refer to the Contact Us page.